Shipping policy

LuxeLads Shipping Policy

Effective Date: August 8, 2024

At LuxeLads, we are committed to delivering your order in a timely and efficient manner. Please review our shipping policy below to understand how we process and ship your orders.

1. Processing Time

  • Order Processing: All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
  • Delays: If we are experiencing a high volume of orders, processing times may be delayed. We will notify you via email if there will be a significant delay in shipping your order.

2. Shipping Rates and Delivery Estimates

  • Shipping Costs: Shipping charges for your order will be calculated and displayed at checkout. We offer various shipping options, including standard and expedited shipping.
  • Estimated Delivery Times: Delivery times vary depending on your location and the shipping method selected at checkout. Standard shipping typically takes 7-14 business days, while expedited options may take 3-7 business days.
  • International Shipping: We currently offer international shipping to select countries. Delivery times for international orders may vary and are subject to customs clearance processes.

3. Shipment Confirmation and Order Tracking

  • Tracking Information: Once your order has shipped, you will receive a shipment confirmation email with a tracking number. You can use this tracking number to check the status of your delivery.
  • Multiple Shipments: If your order contains multiple items, they may be shipped separately depending on availability and shipping options. You will receive separate tracking information for each shipment.

4. Customs, Duties, and Taxes

  • International Orders: LuxeLads is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
  • Customs Delays: International shipments may be delayed due to customs inspections or other unforeseen circumstances. LuxeLads has no control over these delays and cannot be held responsible.

5. Shipping Address

  • Accuracy: Please ensure that your shipping address is correct and complete at the time of checkout. LuxeLads is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
  • Address Changes: If you need to change your shipping address after placing an order, please contact us immediately at hello@luxelads.com. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed.

6. Lost or Damaged Shipments

  • Lost Packages: If your tracking information indicates that your package has been delivered but you have not received it, please contact us within 7 days. We will assist in investigating the issue with the carrier.
  • Damaged Items: If your order arrives damaged, please contact us immediately at hello@luxelads.com with photos of the damage. We will work with you to resolve the issue.

7. Contact Information

If you have any questions or concerns regarding our shipping policy, please contact us at:

LuxeLads
Email: hello@luxelads.com
Website: luxelads.com

Effective Date: August 8, 2024
Thank you for shopping at LuxeLads!