Refund policy

LuxeLads Return Policy

Effective Date: August 8, 2024

At LuxeLads, we are committed to providing high-quality Korean-style men's wear. We understand that sometimes things don't go as planned. Please read our return policy carefully to ensure a smooth return process.

Eligibility for Returns

We only accept returns if the product meets the following criteria:

  1. Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 14 days of receiving your order. We will require photographic evidence of the damage or defect.

  2. Non-Arrival of Items: If your order has not arrived within the estimated delivery timeframe, please contact us so we can investigate the matter.

Non-Returnable Items

  • Change of Mind: We do not accept returns for items that are simply unwanted or due to a change of mind.
  • Size or Fit Issues: Please ensure you refer to our sizing guide before making a purchase, as we do not accept returns for size or fit issues.

Return Process

  1. Contact Us: To initiate a return, please email us at hello@luxelads.com with your order number, details of the issue, and any supporting photos if applicable.

  2. Return Authorization: If your return is approved, we will provide you with a return authorization and instructions on how to return your item.

  3. Return Shipping: You will be responsible for covering the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

  4. Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original method of payment within 7-10 business days.

Contact Information

For any questions or concerns regarding this return policy, please contact us at hello@luxelads.com.

Thank you for shopping at LuxeLads!

LuxeLads
Website: luxelads.com
Email: hello@luxelads.com
Effective Date: August 8, 2024